Mike Tyler is Remodeling Buffalo (and surrounding areas)

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In February this year, I surveyed several of my customers from 2009, to find out what made it such a successful year. Here are the five responses I received, plus a few of my own comments.

1. How did you first meet Mike Tyler?

Michelle (professional website developer): "Found his web site through a search on yahoo or google. Searched for 'buffalo contractors'. I liked the content and approach of his web site (his story and straight talk about why he does what he does.....authentic and real, approachable)."

Jay (lawn care business owner): "Mike has used the credit union that my wife manages."

Paul (retired teacher): "Father-in-law's neighbor."

Anne (attorney, law firm partner): "He was a client referred to our firm by Mary Hart." (Mike: Mary Hart is a wonderful mortgage broker. Anne helped me buy my house in Buffalo. When I met her at her office and told her I remodel houses - she told me she hadn't had a stair railing in nearly 10 years! Big joke in the family - lawsuit waiting to happen! "Sure, I can build you an oak railing." That was the first project.)

Marv (semi-retired engineer): "Reference from Keith Ryan (grandson), who interviewed three contractors."

2. What is it about Mike Tyler that helped you decide to hire him?

Michelle: "As mentioned above, the web site made him seem approachable and friendly. Once he stopped by my home and I met him in person, he seemed like a good honest individual and he seemed to know what he was talking about :)"

Jay: "He was very down to earth and you could just tell he enjoys what he does."

Paul: "Openness, honesty."

Anne: "His personality and enthusiasm."

Marv: "Experience."

3. What did you like best about Mike Tyler's service?

Michelle: "Many things but I think what I was most impressed with was that when I came home from work after day 1, everything was SPOTLESS. Even though he was returning for more work in the morning, I was shocked and pleased that I wasn't having to deal with a mess for a week. That really impressed me."

Jay: "He did exactly what we had in mind for our bathroom and pantry remodels." (Mike: These pics are from Jay & Mary's house.)

Paul: "Communication, scheduling."

Anne: "Quality of product."

Marv: "Diligence and discussion of alternatives."

4. What did you like the least about Mike Tyler's service?

Michelle: "n/a"

Jay: "Bathroom remodel took a little longer than I'd anticipated." (Mike: Unfortunately true - I was spread pretty thin on that first project)

Paul: "n/a"

Anne: "Nothing."

Marv: "Discontinuous time segments." (Mike: Yup - I was not in control of all facets of this job; with Home Depot installing the countertops, Marv and Lu were left hanging between phases on their project.)

5. What (if anything) did Mike Tyler do better than other contractors you've hired in the past?

Michelle: "I only had one other in the past...but I would say they seemed to care a little less about customer relations."

Jay: "He helped us determine exactly what we could do on our budget."

Paul: "Followed schedule, completed job on time."

Anne: "He takes great interest in the design aspect of the project and offers great suggestions. He has a good mind. His product is of excellent quality. He gives the impression that he'll do whatever it takes to get the desired result. He is able to progress a project and drive it to conclusion; never has to be nagged. He always cleans up and is very neat. He is an extremely personable, fun person." (Mike: This portico was a fun project.)

Marv: "Best quality and lowest cost."

6. What (if anything) did Mike Tyler do worse than other contractors you've hired in the past?

Michelle: "n/a"

Jay: "Nothing"

Paul: "n/a"

Anne: "Nothing"

Marv: "not applicable"

7. What would you tell others about Mike Tyler?

Michelle: "I would tell them that for the work I had done (which to be honest was a small job) that he knocked my socks off with his customer service, excellent job and reasonable pricing. I would also add that his assistant Jonny was a nice guy too."

Jay: "Mike offers a great service with no surprises when the bill arrives."

Paul: "Absolutely"

Anne: "Yes. And I have."

Marv: "Competence, diligence and friendly manner."

8. What do you think are Mike's strong points?

Michelle: "Seems like he cares a lot about his customers. But I don't want to take away from how well of a job he does. As mentioned, the job I hired him for was a small one." (Mike: I guess caring about people goes a long way...Michelle has me remodeling her porch now.)

Jay: "He's got an infectious desire to do good work, and if there is something he hasn't done before he'll find out how."

Paul: "Quality of work, willing to work with homeowner."

Anne: "Product, personality, effort and ability to finish."

Marv: "see point 7"

9. What do you think are Mike's weak points?

Michelle: "??"

Jay: "none"

Paul: "n/a"

Anne: "Two major ones: 1) He assessed my many weaknesses and then tried to pawn off a fake key on me because he realized I have trouble with locks (Just kidding) (Mike: It's true! I gave her my front door key instead of her back door key after finishing one of the projects I did); and 2) He says he is going to leave WNY (Not kidding)." (Mike: It's true. I will be moving to Ohio where my Sweetie Pie got herself another fat-dollar permanent position in her field, but I'm still taking on a limited number of projects between now & then.)

Marv: "Perhaps spreads himself a little thin." (Mike: Point taken. Always improving.)

10. If given enough advance notice, which night of the week would be easiest for you to attend one of Mike's Customer Appreciation Dinners?

Michelle: "Thursday"

Jay: "Saturday"

Paul: "Heck, I'm retired - HA - you name it."

Anne: "LOL. I didn't expect this question. Generally the only regular nightly obligations we have to work around are Stan's tennis dates (usually Thurs and Sun)."

Marv: "Hard to say."

(Mike: I've gotta get cookin'!)

P.S. I'm still taking on a limited number of projects, so don't hesitate to call if you think I'm right guy for the job.

Mobile: 716-604-6434
Email: Mike@RemodelingBuffalo.com